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Card assignments

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      Account manager

      For assistance with your account, contact us by phone or email.

      General Inquiries

      For assistance with your account, contact us by phone or email.

      Payments

      Account payments are accepted online, by phone, or by mail.

      Disputes

      To dispute a card transaction, download the Dispute Form and follow the instructions on the form.

      If you need to file a dispute, please contact us:

      Browse with a Corpay Support Agent

      On a support call?

      To co-browse with a Corpay Support Agent, generate and share the 4-digit pin code with the agent to allow sharing your screen and get live help.

      If you need support, call the number on the back of your card or on your invoice.

      Please read and agree to the Terms & Conditions below:
      Download Terms & Conditions
      1. Introduction: By participating in a co-browsing session with your fuel card provider ("Company") customer service representative ("Representative"), you agree to the following terms and conditions. If you do not agree, please do not proceed with the co-browsing session.
      2. Purpose of Co-Browsing: Co-browsing is a tool that allows a Company Representative to view and interact with your web browser in real time. The purpose of the co-browsing session is to enable us to assist you in navigating a Company user interface to manage your fuel card accounts.
      3. Scope of Access: The Representative will have access only to the browser tab you share during the co-browsing session. They will not have access to other tabs, windows, or applications on your device. The Representative cannot and will not access any files, folders, or personal data on your device. You retain complete control during the session and can end the co-browsing session at any time by clicking the "X" button or closing your browser tab.
      4. Information Shared During Co-Browsing: The Representative will see information displayed in the shared browser tab during the session. Personal information, such as account numbers and passwords, will be masked. During the session, you agree not to provide, share, or display personal or sensitive information. The Representative will not ask for such information during the co-browsing session.
      5. Privacy and Data Protection: Company values your privacy and will use the information viewed during the co-browsing session solely to assist you with managing your fuel card accounts. Company is recording the co-browsing session for quality assurance and training purposes, and you expressly agree to such recording. The Company's privacy policy ("Privacy Policy") is available on its website. The Privacy Policy provides information about how the Company collects, uses, and shares personal information and describes the choices and rights available to you regarding your personal information. By agreeing to these terms, you consent to the collection, use, and storage of your data as described herein and in the Privacy Policy.
      6. Liability: Company will not be liable for any loss or damage that may arise directly or indirectly from the co-browsing session, except if such losses or damages are caused by Company’s gross negligence or willful misconduct. You are responsible for ensuring that sensitive or confidential information is not shared or displayed during the session.
      7. Termination of Session: You or the Representative may terminate the co-browsing session at any time. Company reserves the right to terminate the session if inappropriate content is displayed or if it is being used for purposes other than its intended use.
      8. Contact Information: If you have any questions or concerns about these terms and conditions, please use the contact information previously provided to contact the Company.

      By proceeding with the co-browsing session, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

      Revision date: October 9, 2024
      ••••

      Share Feedback

      Your feedback is important to us. By sharing your thoughts, you'll help us pinpoint strengths and areas for improvement.

      How would you rate your experience with our app? * Required

      Please share your thoughts on the statements below to help us enhance your experience.

      *All fields below are optional.

      Overview
      The navigation options are clear, well-organized, and easy to understand.
      Overview
      It’s easy to find help details and contact customer support whenever you need further assistance.
      Cards, Limits, & PINs
      Ordering a new card is a straightforward process.
      All card details provided are clear and easy to comprehend.
      You can easily explain to your drivers how the fuel cards work, so they can make fuel transactions smoothly at the pump.
      It’s easy to manage and assign Prompted IDs to your cards and share with your drivers.
      It’s easy to set limits to your cards so you can have more control over your account expenses.
      Cards, Limits, & PINs
      Ordering a new card is a straightforward process.
      Ordering a new card is a straightforward process.
      Transactions & Payments
      Paying your invoices is easy and clear.
      Transactions & Payments
      All transaction details provided are clear, relevant, and easily understandable, including its status.
      It’s easy to understand your current account balance and how much is still available.
      May we contact you regarding your feedback?

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      Assign cards

      • By assigning the card request(s), you are allowing the cardholder(s) to add card(s) on their Driven mobile app.

        To revoke this access, you can remove a cardholder from a card on: Card assignments > Assigned tab > Unassign

      Deny requests

      • By declining the request(s), you are not allowing the cardholder(s) to add card(s) on their Driven mobile app.

        You can assign cards to cardholders on: Manage Cards > Select Card > Card assignment

      Cancel card access

      • Are you sure you want to cancel %First Name Last Name% from accessing the card ?

        This will immediately remove the card from their wallet in the mobile app.

        The cardholder will need to be authorized again to add this card on their mobile app.

      Unassign card

      • By unassigning cards, you are blocking the cardholder(s) to access the card(s) on their Driven mobile app.

        You can assign cards to cardholders on: Manage Cards > Select Card > Card assignment

      Filter assigned cards

      Select assignment type
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